FREQUENTLY ASKED QUESTIONS (FAQs)

Flexmobile is Nigeria’s first Mobile Virtual Network Operator (MVNO) designed to redefine how young Nigerians connect, learn, and live. We deliver seamless connectivity, flexible plans, and lifestyle-driven digital experiences that empower you to live tomorrow, today.

Flexmobile partners with leading mobile network operators to deliver reliable voice, data, and messaging services without building its own towers.
This allows us to offer better prices, smarter plans, and innovative experiences tailored to your needs.

Flexmobile isn’t just a network, it’s a movement for young, connected, and empowered Nigerians. With Flexmobile, you enjoy:

  • Affordable, flexible data plans for every lifestyle.
  • Fast, reliable coverage nationwide.
  • A vibrant community that rewards engagement.
  • Lifestyle add-ons like streaming, gaming, wallet, and marketplace access.

You can get a Flexmobile SIM from any Flex Centre, Campus Kiosk, or Partner Store nationwide. You can also order online and have it delivered to your doorstep

The Flexmobile Self-Care App gives you total control over your experience. You can:

  • Check balances and usage in real time
  • Recharge or subscribe to plans
  • Get 24/7 support
  • Access Flex Rewards and community updates

You can recharge or subscribe through:

  • The Flexmobile App
  • USSD codes

You can reach us anytime:

  • Chat via the Self-Care App
  • Call our 24/7 helpline
  • Message us on social media (@FlexmobileNG)
  • Our Flex Champions are also available on campuses and in major cities.

Empowering Tomorrow, Today.
Flexmobile helps you stay connected, creative, and in control bridging the gap between who you are and who you’re becoming.

Flexmobile partners with top-tier mobile network providers in Nigeria to deliver nationwide coverage and high-speed connectivity.
You’ll get the same quality of service as major operators with more flexibility and value.

You can locate Flex Centres and Campus Kiosks through the Store Locator on our website or app.
We’re expanding across campuses, malls, and youth-centric hubs nationwide

Yes! eSIMs are available for compatible devices. You can activate your line instantly by scanning a QR code, no physical SIM required.

You can pay via debit/credit cards, bank transfer, USSD, Flex Wallet, or in-app payments.
We support secure and instant transactions from all major Nigerian banks.

Flexmobile works with all GSM and 4G/5G-enabled devices that are network-unlocked.
For eSIM users, check your phone’s settings or visit the app for compatibility details.

We’re always looking for energetic ambassadors and partners!
You can apply through the Flexmobile website or app under “Partner with Us” to become a Flex Champion or retail partner.

Your privacy is our priority. Flexmobile complies with NDPR standards and uses end-to-end encryption to keep your data safe and your transactions secure.

Simply visit the nearest Flex Centre or contact customer support via the app.
With proper identification, your SIM will be replaced and reactivated quickly.